Contact & Service Request Form

PLEASE COMPLETE THIS FOR IF YOU ARE A NEW CUSTOMER. Once the form has been received you will receive an email reply to the request from our office. ** If you do not receive a response within 24 business hours, please call the office**

Please note that all fields are required that are marked with a red asterisk - if one of these is not complete the form does not submit. There is a confirmation page for a successful submission highlighted in yellow after you hit the submit button.

Please see our rates page for details on service call fees.

*If you have the make, model, serial number, photos or video of the units with issues, please include this information below and attach any photos if you would like.

**If your vessel is on a mooring, we need to have it brought to a dock for the service call.

***We email our invoices to the email address we have on file; you will receive the email from our customer management system as [email protected], please add to your safe senders list. These invoices are due upon receipt and can be paid through the secure link included with the email.

Contact/Service Request Form

* Indicates required field

Billing Name & Address *

First

Last

Billing Address *

Line 1

Line 2

City

State

Zip Code

Country

SPRING/SUMMER: Boat in the water? If not, estimated launch date *

FALL: Estimated haul out date: *

Phone Number *

Email *

Boat Year *

Make of Boat *

Length *

Hull ID *

Boat Name *

Marina or Service Location *

Dock/Slip number *

Boat Access (key location, left open or combo) *

Please include make, model and serial number of the units requiring service. Additionally, you can upload photos or other documentation below. Please provide as much information on the service request as possible.

* Quotes are charged $225 fee if we need to come on board to spec out the request. If the quote is accepted, the final installation bill will have a $225 credit.
** On board quotes for Fairfield County are charged at the FC rate of $275/hour for travel and time on board. If the quote is accepted, we would issue a 50% credit on the final bill. (We do book our calls geographically so the travel time could be shared with other calls)

Upload File (optional) *

Max file size: 20MB

Service Request *

I have read and agree to the rates, travel charges and invoicing *

Yes

Submit

Contact Information

Cool Boats LLC
31 Water St
Mystic, CT 06355
860-536-COOL (2665)
[email protected]

Our service area covers the coast from Stratford, CT to Rhode Island; as well as the Connecticut River up to Portland, CT.

New Customer Service Request

Contact/Service Request Form

Contact Information