Warranty Service Request

Warranty Service Form (all sections must be completed, and all documentation must be received before we can schedule per manufacturer's procedures)

* Indicates required field

Vessel Owner Name *

First

Last

Billing Address *

Line 1

Line 2

City

State

Zip Code

Country

Phone Number *

Email *

Vessel Location Address *

Line 1

Line 2

City

State

Zip Code

Country

Dock & Slip *

Access to vessel (code, hidden key, etc) *

YEAR, MAKE & LOA OF VESSEL *

Vessel Name *

Hull ID *

Purchase Date (must submit receipt) *

Make, Model & Serial Number of Unit Requiring Service (include a photo of the data plate of the unit) *

Upload vessel purchase receipt or unit receipt *

Max file size: 20MB

Service Requested *

Claim Number (if third party warranty) *

The vessel owner is responsible to contact the manufacturer for the warranty claim number and submit with this form for third party purchases. These unit will need to be removed from the vessel and brought to our shop with the manufacturer's warranty/RMA # and what is approved for warranty coverage.
Vessel owners with Dometic or Cool Boats installed units, please complete this form and we will handle the claim directly. We must have the purchase receipt of the boat (if product was installed at manufacture) or from the location the unit was purchased, as well as the unit product number and serial number.
Any charges incurred for the warranty service not covered by the manufacturer (such as travel, removal and/or reinstallation of the unit or non-standard installation costs) is the responsibility of the vessel owner and will be billed as such (rates). Please note that there are different negotiated rates with manufacturers and that rate may not meet our service fee - any difference in the negotiated rate and our actual fee is billed to the broker or vessel owner (as well as hours not covered).
If your vessel is on a mooring, we need you to bring it to the dock for the warranty service.
Please note that we email our invoices to the email address we have on file, you will receive the email from our customer management system as [email protected], please add to your safe senders list.

Accept Warranty Terms *

I agree to the terms of this warranty repair request

Submit